Training leaders means developing a partnership between the employer and employees. This involves both bottom line and business metrics, as well as behavioral and team building skills. The issues related to soft skills such as behavioral and team-building skills are explored in depth in Mike Gregory’s book, The Servant Manager, 203 tips from the best places to work in America. This article introduces some of the concepts from this book and a corresponding video series.
Leadership is hard, it is continuous, and it is truly an art. Why is it that numerous studies and surveys find that managers believe their employees are aligned and on board, yet the overwhelming evidence indicates that workers are not satisfied with their bosses in America?[i] As employees consider the leadership level—above their immediate manager—this dysfunctional perspective continues to grow. That is, employees have the most trust in their own front line manager, but as they consider those above their manager, they view them with more distrust and this distrust increases as they consider leadership up the organizational chart. The conundrum is whether this presents us with a real opportunity or delusion.