This session will focus on how to work with difficult people, whether they be external stakeholders on internal antagonists. Mike will be using elements from two of his eleven books, The Servant Manager: 203 Tips from the Best Places to Work in America and Peaceful Resolutions: A 60-step Illustrated Guide to the Art of Conflict Resolution along with current research on this topic for today’s presentation. Participants will interactively explore and test various techniques to successfully work with difficult people, support decisions they do not agree with and handle someone that exhibits jerky behavior.
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