This session explores the steps associated with peacefully resolving conflict in the workplace. The session begins with an introduction to the art of communication, conversation, listening, discussion, negotiation, mediation and compromise. The Facts, Issues, Feelings, Interest (FIFI) model and the Recognize, Issues, Generate, Solutions (RIGS) models are introduced to help participants apply these and other tips to difficult situations. The focus of this presentation is on being a servant leader and being there to help, even with difficult people and difficult situations. Using neuroscience and mindfulness, alternatives are explored to calm the anger, stay focused on the problem and remain soft on the people. Participants will explore their individual emotional intelligence and how this plays a role not only in resolving issues peacefully, but in their own career success. Mike will be using elements from two of his eleven books, The Servant Manager: 203 Tips from the Best Places to Work in America and Peaceful Resolutions: A 60-step Illustrated Guide to the Art of Conflict Resolution along with current research on this topic for today’s presentation.