In this session, Mike introduces the topic with a fun exercise that helps participants explore differences, and the need for differences, in the work place. After exploring this process, a series of tips with discussions as well as ways you can interactively work with your teams on these issues are presented. Exercises on listening, discussing race equality, and other topics really bring these issues home for participants. The three keys to managerial success will be emphasized throughout the session. Mike will be using elements from two of his eleven books, The Servant Manager: 203 Tips from the Best Places to Work in America and Peaceful Resolutions: A 60-step Illustrated Guide to the Art of Conflict Resolution along with current research on this topic for today’s presentation.
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