From Mike’s book, The Servant Manager: 203 Tips from the Best Places to Work in America, Mike offers this interactive learning session on communicating effectively as a leader. Carrying out effective two-way communication is essential as a leader, so participants will take part in an interactive exercise on listening intentionally and applying active listening. Mediation techniques to add to participants’ tool boxes will be introduced. Tips on providing feed forward for positive results (rather than feedback) as well as a six-step constructive feedback model will be presented and practiced with participants. Tips related to emails, written communication and making effective presentations will also be shared.